Do I need a prescription?

Yes, if you're buying lenses, we need to know what magnification to make them for you.

What if your frames need adjusting?

Most of our frames will work for most people. If you want to have some minor adjustments made when you get your frames, most of the optical stores will do it for free.

What is Anti-Scratch Coating?

Our lenses are very durable as they are protected with a Super Hard Scratch Coating on both sides of the lens. This coating will not prevent a deep scratch if the lens is dropped on a hard surface, but is excellent at minimizing all the small scratches that generally occur in day to day handling, making your glasses clearer for longer. A Scratch Resistant Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $30 - $50 at your local optician!

What is Anti-Reflective Coating?

Our premium Anti-Reflective Coating is ideal for computer use and driving at night. The coating works by increasing the light transmission through the lenses, providing you with the clearest, sharpest vision at all times. Any great-looking pair of glasses will look even better: people will see your eyes through the lenses, not the light reflection! An Anti-Reflective Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $50 at your local optician!

What are Transition lenses?

Photochromic or Transition lenses automatically darken to a moderate shade when they are exposed to the ultra-violet rays of direct sunlight. When the direct sunlight is removed, the lenses lighten again. We provide two colour options - grey and brown.

Can you put new lenses into my own frame?

Unfortunately, we do not offer this service at the moment.

Can you order a brand or product that is not shown on our website?

We carry the most famous designer brands and we usually show only the latest collections. If you are looking for a particular style from a past collection or of a brand not listed, please email us. We carry an extensive range of brands.

What is backorders?

A backordered product is a product that is temporarily out of stock. If a product you have already ordered becomes backordered, you will be sent an email notification. After receiving this email, you can choose to wait for the item, cancel your order or receive same value of credit to exchange for other products.

Can I order by phone?

Most of our customers order with their credit card directly through our secure website. This is better as you can easily ensure you are inputting the right information including your delivery address. We can help you order your desired item over the phone, however you would need to provide us your credit card details on the phone so our customer service operators can enter this information into our secure payment gateway.

How to obtain your Prescription and PD?

If you had an eye exam within the last year, call your eye doctor and ask him to send you your prescription. You also need to collect your PD measurement which is the distance between your pupils. This information should be on file with the optical shop where you last purchased your glasses - feel free to call the shop to ask. Optical professionals are required by law to release this information - it is your property. If you need a new prescription, go to an optometrist and get an eye exam. Normally the optometrist will give you eye exam for free. At the time of the exam, be sure to ask the eye doctor to measure your PD and write it down on your prescription. Having your prescription and PD in your possession will allow you to buy glasses from any store you wish.

Do you guarantee the accuracy of my prescription?

We have licensed optical dispensers directly involved in every aspect of the daily running of the business. Each pair of prescription glasses will be made fitted with 100% accuracy and quality. It is easy and convenient to buy prescription eyewear from us.

What are the payment methods?

Paypal, very soon we will be able to take credit cards!

How can I pay you through PayPal?

Upon reaching the payment section of the checkout process, select the PayPal payment option and input your registered PayPal e-mail address in the space provided.

Is the payment page secure?

We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.

What currency is the website?

All of our products are priced in AUD. (Australian Dollars)

How much does it cost to get my glasses posted to me?

We charge a flat rate of $8.00 for every order regardless of quantity.

How long does it take to get my glasses once I have placed the order?

We usually allow 2 weeks. Some may take a day or 2 longer, espically if they are rimless glasses. But most will take under the two weeks!

Can I order glasses off you even though my residence isn't in Australia?

Of course you can! We post glasses throughout Australia and internationally.

What is your shipping and delivery policy?

We deliver products Australia wide using Australia post. Orders are dispatched within 2 business weeks and shipping times are estimated at between 1-2 business days depending on your location within Australia.

What if I place an order and it hasn't arrived on time?

If for any reason we are unable to dispatch your order we will notify you within 2 business days

What is your customer service policy?

Specs for less is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Do you have a refund policy?

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Do you have a privacy policy?

Specs for less is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Spike web design uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from specs for less only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored spike web design needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

What about a security policy when I put in my credit card details?

When purchasing from Specs for less your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@specsforless.com.au