Do I need a prescription?

Yes, if you're buying lenses, we need to know what magnification to make them for you.

What if your frames need adjusting?

Most of our frames will work for most people. If you want to have some minor adjustments made when you get your frames, most of the optical stores will do it for free.

What is Anti-Scratch Coating?

Our lenses are very durable as they are protected with a Super Hard Scratch Coating on both sides of the lens. This coating will not prevent a deep scratch if the lens is dropped on a hard surface, but is excellent at minimizing all the small scratches that generally occur in day to day handling, making your glasses clearer for longer. A Scratch Resistant Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $30 - $50 at your local optician!

What is Anti-Reflective Coating?

Our premium Anti-Reflective Coating is ideal for computer use and driving at night. The coating works by increasing the light transmission through the lenses, providing you with the clearest, sharpest vision at all times. Any great-looking pair of glasses will look even better: people will see your eyes through the lenses, not the light reflection! An Anti-Reflective Coating is included on your lenses free of charge - there is no extra amount to pay. This extra coating is normally priced at $50 at your local optician!

What are Transition lenses?

Photochromic or Transition lenses automatically darken to a moderate shade when they are exposed to the ultra-violet rays of direct sunlight. When the direct sunlight is removed, the lenses lighten again. We provide two colour options - grey and brown.

Can you put new lenses into my own frame?

Unfortunately, we do not offer this service at the moment.

Can you order a brand or product that is not shown on our website?

We carry the most famous designer brands and we usually show only the latest collections. If you are looking for a particular style from a past collection or of a brand not listed, please email us. We carry an extensive range of brands.

What is backorders?

A backordered product is a product that is temporarily out of stock. If a product you have already ordered becomes backordered, you will be sent an email notification. After receiving this email, you can choose to wait for the item, cancel your order or receive same value of credit to exchange for other products.

Can I order by phone?

Most of our customers order with their credit card directly through our secure website. This is better as you can easily ensure you are inputting the right information including your delivery address. We can help you order your desired item over the phone, however you would need to provide us your credit card details on the phone so our customer service operators can enter this information into our secure payment gateway.

How to obtain your Prescription and PD?

If you had an eye exam within the last year, call your eye doctor and ask him to send you your prescription. You also need to collect your PD measurement which is the distance between your pupils. This information should be on file with the optical shop where you last purchased your glasses - feel free to call the shop to ask. Optical professionals are required by law to release this information - it is your property. If you need a new prescription, go to an optometrist and get an eye exam. Normally the optometrist will give you eye exam for free. At the time of the exam, be sure to ask the eye doctor to measure your PD and write it down on your prescription. Having your prescription and PD in your possession will allow you to buy glasses from any store you wish.

Do you guarantee the accuracy of my prescription?

We have licensed optical dispensers directly involved in every aspect of the daily running of the business. Each pair of prescription glasses will be made fitted with 100% accuracy and quality. It is easy and convenient to buy prescription eyewear from us.

What are the payment methods?

Paypal

How can I pay you through PayPal?

Upon reaching the payment section of the checkout process, select the PayPal payment option and input your registered PayPal e-mail address in the space provided.

Is the payment page secure?

We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.